Frequently Asked Questions

WHEN CAN I EXPECT TO RECEIVE MY ORDER? It usually takes around 1–2 working days for your order to be processed. The average delivery time within the USA is approximately 8–10 working days.

MY EXPECTED DELIVERY TIME HAS PASSED, WHERE IS MY ORDER? Most orders arrive within the estimated delivery period. However, if your order has not arrived within 3 additional days after the expected delivery date, please contact us at support@macanz.com.

WHAT ARE THE SHIPPING COSTS? We offer free shipping on all orders placed through Macanz. There is no minimum order requirement.

WHAT PAYMENT METHODS DO YOU OFFER? Macanz offers secure and convenient payment options. We accept the following:

  • PayPal

  • Samsung Pay

  • Mastercard

  • Visa

  • American Express (AMEX)

  • Diners Club

  • Discover

WHY IS THE DELIVERY DIFFERENT FROM THE SHIPPING METHOD INFORMATION? While we aim to ship all orders as specified in the shipping method, occasional delays or exceptions may occur due to factors beyond our control—such as courier delays, holidays, or high-volume periods. If you notice a discrepancy between the estimated delivery and actual shipping experience, please contact us at support@macanz.com so we can assist you further.

WHAT CAN I DO IF SOME PRODUCTS ARE MISSING? Some orders may arrive in multiple packages due to weight restrictions or sourcing from different suppliers. If your order is incomplete, the remaining items should arrive within 1–3 additional working days. No need to worry—your order is still on its way.

WHAT SHOULD I DO IF MY DELIVERY IS DAMAGED? If your order arrives damaged, contact our customer service team immediately at support@macanz.com. Please include photos of the damage with your email. Do not return the item before contacting us—we will help you find the best solution.

WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT OR IT DOESN’T FIT? Please contact our customer service team at support@macanz.com. We will assist you in finding a suitable solution. If a return is required, you will only be responsible for covering the return shipping costs.