Return and Refund Policy

If you are not 100% satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange. Please contact us at support@macanz.com to request the return address. Note that customers are responsible for all return shipping costs.

Return Policy:

  • All items must be returned in their original selling condition.

  • Items must be unworn, unwashed, and unaltered, with all tags still attached.

  • Items must be returned in their original packaging.

  • All items must be returned in one package.

  • Returns must use the same delivery service as the original shipment.

  • Custom items cannot be returned.

Returning Defective or Incorrect Items

To return damaged or incorrect items:

  1. Contact our customer service team at support@macanz.com.

  2. Include a photo and description of the issue, along with your order number.

Once we assess your email, we will reach out to determine the desired outcome. All damaged, defective, or incorrect items must be reported within 7 days of delivery.

Returns for Size or Color Exchanges

If you wish to exchange an item due to size or color preferences, you may return it, but return shipping costs will be your responsibility. The item must be unused, in its original condition, and returned in the original packaging or with the company label intact. A receipt or proof of purchase is required.

Important Return Instructions

Clearly mark the package as a return (check the appropriate box on the Postal Service form). The total value of returned items must be included.

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within a few business days. Please note: original shipping costs are non-refundable.

Late or Missing Refunds (if applicable)

If you haven’t received your refund:

  1. Recheck your bank account.

  2. Contact your credit card company (processing time may vary).

  3. Contact your bank (some processing delays are common).

If you’ve done all of the above and still haven’t received your refund, please contact us at support@macanz.com.

Return Shipping Costs

Customers are responsible for the actual return shipping costs.

Return Form

To request a return form, please email support@macanz.com.